Heather’s path into hospitality started early, fueled by a belief that the industry is about more than service — it’s about people, connection, and creating moments that matter. She began in operations, immersing herself in the day-to-day heartbeat of hospitality, before moving into sales, where she discovered her strength in bringing strategy, people, and performance together.
Throughout her career, Heather has built high-performing teams, shaped sales strategies, and designed training programs that create confidence, consistency, and measurable results. Her work spans both national and global engagement, giving her a broad perspective on how teams operate across cultures, markets, and business environments. She’s known for seeing both the big picture and the practical path forward — leaning into strengths, identifying gaps, and turning insight into focused action.
At the core of her work is a simple philosophy: relationships drive results. She leads, coaches, and collaborates in ways that build trust, create alignment, and make people feel part of something bigger than themselves.
Committed to continuous growth, Heather stays curious, current, and adaptable — ensuring her strategies and coaching remain relevant, practical, and impactful. She’s also known for celebrating along the way — the small wins that build momentum and the milestones that mark progress — because those are the moments that make work feel human. A trusted advisor and collaborative partner, she brings energy, clarity, and a people-first mindset to everything she does, knowing that when you take care of your people, performance and profit will follow.
Heather is a Certified Hospitality Trainer (CHT), Certified in Hospitality Business Acumen (CHBA), and has been recognized as one of HSMAI’s Top 25 Extraordinary Minds (2020) — honors that reflect her commitment to excellence and her impact on the industry.
Connect with Heather on LinkedIn.